We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
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Current information on Service Availability
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On March 21, 2023, from 21:16 - 21:40 (CET), the CM.com General Admission & Seated ticketing platforms experienced a service disruption, causing shops, back-office tools and related services to be unresponsive.
The root cause of this outage was due to a payment validation issue. A faulty system configuration caused a payment processing loop. Normally, the experienced payment processing load would not result in performance issues. However, due to the caused loop, our systems were overloaded causing a service disruption.
