global internet disruption
Incident Report for CM.com
Resolved
This incident has been resolved.
Posted Aug 30, 2020 - 15:34 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 30, 2020 - 15:33 CEST
Update
We are continuing to work on a fix for this issue.
Posted Aug 30, 2020 - 14:47 CEST
Identified
Due to a global internet disruption, related to an outage at CenturyLink, systems can experience delays. Please mail us at support@cm.com or call us at: 0031 76 572 4082 if you need assistance.
Posted Aug 30, 2020 - 14:30 CEST
This incident affected: Voice (Voice Platform - The Netherlands, Voice Platform - South Africa, Voice API's, Voice Apps), Messaging (Business Messaging API, SMS - Regular, WhatsApp Business, Apple Messages for Business, Facebook Messenger, Viber, Messaging Apps, Texter), Mobile Marketing Cloud (Customer Data Platform, Campaigns, Pages, Email Campaigns, Voice Campaigns, Address Book), External Services (Mobile network operators: Netherlands, Mobile network operators: Belgium, Mobile network operators: France, Mobile network operators: Spain, Mobile network operators: United States of America, Mobile network operators: China, Mobile network operators: Japan, Mobile network operators: Singapore, Mobile network operators: United Arab Emirates, Mobile network operators: Kenya, Mobile network operators: Germany, Mobile network operators: United Kingdom, Mobile network operators: South Africa), Verification & Sign (Sign, iDIN, IBAN Verification), Ticketing (Seated Ticketing, General Admission), Platform (Platform Apps), Mobile Service Cloud (Customer Contact, Scripted Chatbot, Customer Data Platform / CDP), and Online Payments (CM Payments API, iDEAL QR, AutoCollect).