Carrier outage - Primary carrier for certain destinations has an outage

Incident Report for CM.com

Postmortem

One of the primary carriers for BE and NL had an outage. They managed to restore services and our monitoring shows no further issues.

Posted Dec 02, 2019 - 15:48 CET

Resolved

This incident has been resolved.
Posted Dec 02, 2019 - 15:47 CET

Monitoring

The affected carrier is back up. Traffic is flowing as usual, we will be monitoring it closely.
Posted Dec 02, 2019 - 13:39 CET

Update

We are continuing to investigate this issue.
Posted Dec 02, 2019 - 13:38 CET

Investigating

One of the primary carriers for the following destinations has an outage:
- Netherlands
- Belgium

This might result in failed calls or degraded quality. We are working hard with this carrier to get the connection back up and running.
Posted Dec 02, 2019 - 12:34 CET