Incoming message delays bot router

Current information on Service Availability

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Customer Service

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Jan 10, 2022 - 11:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 10, 2022 - 11:00 CET

Investigating

We are investigating incoming message delays via the bot router. If you have any questions or if there is anything else, please reach out to our support team at support@robinhq.com or via phone +31 85 877 00 23.

Posted Jan 10, 2022 - 10:57 CET

This incident affected: Mobile Service Cloud (Mobile Service Cloud Advanced / Pro (Former ROBIN)).