CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

MSC - Performance Degradation

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 13:16 CEST

Update

We are continuing to monitor for any further issues.

Posted Oct 21, 2025 - 13:16 CEST

Monitoring

A fix has been implemented and we are monitoring the results

Posted Oct 21, 2025 - 11:07 CEST

Investigating

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

Posted Oct 21, 2025 - 10:55 CEST

This incident affected: Mobile Service Cloud (Agent Inbox, E-Mail, Webchat).