CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

General service interruption

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 21:35 CET

Monitoring

System performance is stable. We will continue to monitor the situation.

Posted Nov 16, 2021 - 20:38 CET

Update

The situation around the DDOS attack is stabilized. We continue the investigation.

Posted Nov 16, 2021 - 18:41 CET

Update

We're experiencing a DDOS attack on our global network. Our teams are working hard on a mitigation.

Posted Nov 16, 2021 - 17:55 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 16, 2021 - 17:26 CET

Identified

We are experiencing degraded performance on multiple platforms. We are working on a solution.

Posted Nov 16, 2021 - 17:13 CET

Monitoring

The issue has been identified and a solution is implemented. We are currently monitoring the situation.

Posted Nov 16, 2021 - 16:50 CET

Identified

We are experiencing degraded performance on multiple platforms. We are working on a solution.

Posted Nov 16, 2021 - 16:03 CET

Investigating

Since 16-11-2021 14:50 we are experiencing a general service interruption. We are working to identify the cause.

Posted Nov 16, 2021 - 15:03 CET

This incident affected: Voice (Voice Platform - The Netherlands, Voice Platform - South Africa, Voice API's, Voice Apps), Messaging (Business Messaging API, SMS - Regular, WhatsApp Business, Apple Messages for Business, Facebook Messenger, Viber, Messaging Apps, Texter), Mobile Marketing Cloud (Customer Data Platform, Campaigns, Pages, Email Campaigns, Voice Campaigns, Address Book), External Services (Mobile network operators: Netherlands, Mobile network operators: Belgium, Mobile network operators: France, Mobile network operators: Spain, Mobile network operators: United States of America, Mobile network operators: China, Mobile network operators: Japan, Mobile network operators: Singapore, Mobile network operators: United Arab Emirates, Mobile network operators: Kenya, Mobile network operators: Germany, Mobile network operators: United Kingdom, Mobile network operators: South Africa, Payment method: iDEAL, Payment method: PayPal, Payment method: Mastercard, Payment method: Visa, Payment method: Sofort banking, Payment method: Bancontact), Verification & Sign (Sign, iDIN, IBAN Verification), Ticketing (Seated Ticketing, General Admission), Online Payments (Checkout, CM Payments API, iDEAL QR, DocData PSP, AutoCollect), Platform (Platform Apps), Mobile Service Cloud (Customer Contact, Scripted Chatbot, Customer Data Platform / CDP), and Electronic Cash Register (Electronic Cash Register).