CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Conversational Router is experiencing delays

Incident Report for CM.com

Resolved

This incident has been resolved.

Posted Sep 22, 2025 - 11:43 CEST

Update

The routing of messages within the CM platform is delayed. Within Agent Inbox all channels except native voice are impacted. Web Conversations is also impacted.

Posted Sep 22, 2025 - 10:59 CEST

Update

We are continuing to investigate this issue.

Posted Sep 22, 2025 - 10:57 CEST

Update

We are continuing to investigate this issue.

Posted Sep 22, 2025 - 10:48 CEST

Investigating

We are currently investigating an issue with our Conversational Router having delays in the processing of messages.

Posted Sep 22, 2025 - 10:40 CEST

This incident affected: Mobile Service Cloud (Agent Inbox, Scripted Chatbot), Central Services (Conversational Router), and Conversational AI Cloud (Web Conversations).